Shipping policy

At Microtek Organics, we aim to get your order to you as quickly and safely as possible. Below you’ll find all the details about how we ship, delivery times, and costs.

Processing Times

  • Orders are processed within 1–2 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

  • Standard shipping rates are calculated at checkout and may vary depending on your location and order size.

  • We currently ship within Australia only.

  • Estimated delivery times:

    • Metro areas: 2–5 business days

    • Regional areas: 5–10 business days

    Please note that delivery times are estimates and delays outside of our control (e.g., courier delays, extreme weather) may occur. Most parcels arrive within the estimated timeframe, and if delayed, are typically delivered within 1–2 business days of the estimate.

Local Pickup

If you are local to Angaston, SA, you may choose free local pickup at checkout. We’ll notify you by email when your order is ready, along with pickup details.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking details.

Shipping Restrictions

  • We cannot ship to PO Boxes for bulky or liquid products. Please provide a street address.

  • We currently do not ship internationally.

Damaged or Lost Orders

We take great care in packing your items. If your order arrives damaged, please contact us immediately at info@microtek-organics.com.au with your order number and photos of the damage.
If your order is lost in transit, please notify us so we can investigate with the courier.

Questions

For any shipping-related questions, please contact us at: info@microtek-organics.com.au